Managed IOM Packages

Three packages. One customer-owned Infrastructure Operating Model.

Start with the AuthorIOM Platform, add operating expertise through a Co-managed IOM, or have AuthorIOM operate the agreed IOM work as a Fully Managed service. You own the model, its data, its rules, and its operating knowledge in every package.

01 Customer-managed

AuthorIOM Platform

Your team operates it.

Build the IOM capability inside your organization with the software, connectors, governance, and implementation support.

Choose this when

You have the people and capacity to own daily platform operation. The model is yours from the first day, and so is the work of keeping it true.

  • Platform and standard connectors
  • Built-in AI, model, rule, and change-path capability
  • Implementation and operating handoff
Explore the Platform
03 AuthorIOM-operated

Fully Managed IOM

Buy the operating outcome.

AuthorIOM maintains and operates the agreed IOM scope inside the rules, approvals, and connected paths your organization defines.

Choose this when

You want a maintained IOM without staffing a dedicated operating team. Raise a request and watch it run through a path the model already approved — visible while it happens, not reported afterwards. The model stays yours, so there is nothing to unwind if you change providers.

  • Everything in the Co-managed package
  • Ongoing operation, reporting, drift, and evidence review
  • Approved execution and verification where enabled
Review the Fully Managed Package
The package changes who performs the work—not who owns the IOM. Deploy in a shared tenant, a dedicated tenant, or inside your perimeter. Move between packages without rebuilding the model.
Included in Every Package

The same operating foundation. A different level of help.

Choose the package around your operating capacity today. The underlying model, customer authority, and ability to expand remain consistent.

01

A customer-owned IOM

Your facts, relationships, rules, approvals, history, and operating knowledge remain under your organization’s control.

02

The AuthorIOM Platform

Every package uses the same model, governance, connected-change, verification, and built-in AI foundation.

03

Progressive operating authority

Begin read-only. Add approvals and connected execution only for the paths your organization is ready to enable.

Compare the Packages

Your ownership stays the same. Operating responsibility changes.

The decision is not whether to surrender control. It is how much of the day-to-day IOM work your team wants AuthorIOM to perform.

Comparison of customer and AuthorIOM responsibilities across the three Managed IOM packages.
ResponsibilityAuthorIOM Platform
Customer-managed
Co-managed IOM
Shared operation
Fully Managed IOM
AuthorIOM-operated
Own the IOM and its dataYour organizationYour organizationYour organization
Set rules, approvals, and exceptionsYour organizationYour organizationYour organization
Run the platform day to dayYour teamYour team, with our supportAuthorIOM
Maintain model scope and relationshipsYour teamSharedAuthorIOM
Review drift, gaps, and evidenceYour teamSharedAuthorIOM
Approve sensitive changeYour organizationYour organizationYour organization
Operate approved connected pathsYour teamShared as agreedAuthorIOM, within your rules

You can change packages without rebuilding the IOM.

How the Commercial Model Works

Choose the first boundary, then match the package to the work.

1ScopeChoose one meaningful environment and one useful operating result.
2PackageSelect Platform, Co-managed, or Fully Managed operation.
3DeployUse a shared tenant, dedicated tenant, or deployment inside your perimeter.
4OperateBuild the first IOM read-only, validate value, and expand at your pace.
Not a Renamed MSP

Managed IOM is designed to reduce provider dependency—not create more of it.

Traditional MSP

The provider’s people, tickets, and tools hold the operating picture.

Knowledge can remain with the provider. Changing providers may force the customer to rediscover the environment and rebuild the way work gets done.

Managed IOM

The customer-owned model holds the operating picture.

Your team, AuthorIOM, or another approved provider can work through the same facts, relationships, rules, and history without reconstructing the environment from scratch.

An MSP operates infrastructure for you. Managed IOM gives your organization a model through which infrastructure can be operated consistently.

Choose the Package That Fits

Decide how your team wants to operate the IOM.

Bring one environment and one operating pressure. We will define the first useful result, compare package fit, and show what it takes to begin.